How to use the car vent clay diffuser:1.Securely attach the vent clip to the back of the diffuser.
2.Carefully push the clip into the car’s air vent, ensuring it is firmly fixed.
3.As the fragrance begins to dissipate, drop a few drops of essential oil onto the back of the diffuser and wait for it to fully absorb and dry.
4.When the refill bottle is finished, you can use your favorite perfume or essential oils to continue enjoying the pleasant fragrance, replacing it according to your personal preference.
5.To ensure the best shelf life of the product, avoid using oils that contain preservatives, and store it in a cool, dry, and dark place. 
What Payment Methods do you accept?Roambow accepts the following online payment methods:
• All major credit cards, as shown during checkout.
• PayPal（ If you do not have an account, you can create one while shopping at Roambow.）
What should i do if i received a damaged item?

1.Contact Customer Service Immediately: Please contact us as soon as possible, providing detailed information, photos or videos as evidence, along with your order number.

2.Unboxing Video/Photos: To ensure smooth product defect assessment, please make sure to keep the unboxing video or photos that clearly show the condition of the product and packaging.

3.Resolution:

  • Resend New Goods: We will provide a free replacement with the shipping cost covered by us. The replacement options include the same product, a product of the same value, or a different-priced product (price difference may apply or a refund may be issued).
  • Refund and Return: If you choose to return the product and request a refund, please contact us.

For more details, please refer to the return and refund policy at the bottom of our website

What if i want to cancel my order or my order is delayed?

1. Order Cancellation:
If the order has not been processed or shipped, please contact customer service as soon as possible. After confirmation, the order can be canceled with no shipping fee and a full refund.
If the item has already been shipped, please contact [email protected] for cancellation.

2. Shipping Delays:
Delays may occur due to weather, holiday peaks, or logistics issues.
If there is a delay, customer service will notify you and offer solutions (such as discounts, coupons, or small gifts as compensation).
For delays caused by uncontrollable factors, Roambow will assist as best as possible but cannot take responsibility.

For more details, please refer to the shipping policy at the bottom of our website.

Can others see the information i provide to Roambow?

Roambow respects your privacy and only shares your information with service providers (such as shipping companies and payment processors) when necessary. We take security measures to protect your data, but cannot guarantee absolute security. You have the right to access, correct, or delete your personal information, and you can opt out of marketing communications.

For more details, please refer to the privacy policy at the bottom of our website.