1. Order Processing:
1.1 Order Confirmation: After successfully placing an order, you will receive a confirmation email, and another notification when the order is shipped. If expedited processing is required, please contact us.
1.2 Order Processing Time: Orders will be processed and shipped within 1-7 business days.
1.3 Address Confirmation: Please verify your shipping address before placing an order. If you notice an error, contact us as soon as possible. If a package is returned due to an address issue, we will deduct the shipping cost from the refund amount. If the shipping is free, we will deduct the actual shipping cost.
1.4 Order Cancellation: If your order has not yet been processed or shipped, please contact us immediately. Upon mutual confirmation, we can cancel the order without any shipping fees and provide a full refund. If your item has already shipped, please contact us via email at roambowmarketing@gmail.com.
2. Shipping Policy:
2.1 Supported Countries/Regions: We currently only support orders within the United States.
2.2 Shipping Fees: For orders of $88 or more, shipping is free. For orders over $88, the shipping fee is $8.
2.3 Standard Shipping: Delivery will occur within 7-10 business days. The specific delivery time will depend on the courier’s shipping standards (no shipments on weekends or holidays). Detailed tracking information will be sent to you via email.
2.4 Shipping Methods/Delivery Partners: We provide delivery services within the United States via major couriers such as UPS, FedEx, and USPS. We closely monitor the standard shipping times of our logistics partners and will update our shipping policy page accordingly to ensure you have accurate delivery information.
2.5 Customs Duties: For orders within the United States, customs duties are included in the product price, and no additional payments are required.
2.6 Shipping Delays: At Roambow, we are committed to providing timely service and on-time delivery. However, occasional delays may occur due to weather, holiday peaks, or logistical issues. After your order is confirmed, you will receive an email with detailed tracking information. If there are any delays, our customer service team will notify you promptly and offer solutions, such as discounts, coupons, or small gifts as compensation (depending on the situation). For delays caused by uncontrollable factors, we will do our best to assist, but we are not responsible for such delays. If you have any questions, please feel free to contact our customer service team.
3. Order Confirmation and Tracking:
3.1 After your order is shipped, you will receive an email with the courier’s details and your tracking number. The package information will be updated according to the courier’s system, though updates may be delayed during holidays. If there is no update after a few days, you can use the order number to check at your local post office. We are always happy to provide further assistance.
4. Sales Tax Policy:
Import taxes/VAT/GST may apply based on your country’s laws. Roambow does not collect or pay these fees. If your package is selected for inspection by customs, you will be contacted to pay the required charges before delivery.